Technical Solution for Your Business
Your On-Call Support Team
We’re not just baristas, we’re expert coffee machines & grinder technicians.
A broken machine is more than an inconvenience. It’s lost revenue, unhappy customers, and a high-stress environment. We understand that.
The Expat Roasters Technical Division is a team of professional, in-house technicians dedicated to one thing which keeps your cafe operational run smooth. We have years of experience servicing the industry’s most demanding, high-volume venues. We are your full-service technical partner, from installation to emergency repair.
Maintenance & Technical Support
Our team’s experience is our greatest strength. We are trained to service, diagnose, and repair the full spectrum of professional coffee equipment.
Whether you have a La Marzocco, Victoria Arduino, Carimali, San Remo, La Cimbali, or any other brand, we have the hands-on experience to fix it. We combine our expertise as an official reseller with our in-depth knowledge as daily operators to provide a solution that is fast, effective, and built to last.
EMERGENCY SERVICE
Need Immediate Assistance? Contact Us Now
Our team is ready to support you with reliable maintenance and prompt service to keep your machine running smoothly and your coffee quality consistent.
We Are Your Brand-Agnostic Experts
Our team has extensive experience servicing a wide range of brands. We are the technical partner you can trust, regardless of your setup.
From Emergency Repairs to Preventative Plans
A complete technical solution designed to support your business at every stage. Our team works closely with you to deliver reliable systems, consistent performance, and peace of mind—allowing you to focus on delivering exceptional coffee experiences to your customers.
YEARLY PLAN
LITE
COFFEE MACHINE
IDR 1.000K/UNIT
GRINDER SERVICE
FREE 1 UNIT
ADDITIONAL GRINDER
IDR 150K/UNIT
REPORTING & CHECK-UP DETAILS
BASIC CHECKLIST
NUMBER OF SERVICE VISITS
2 TIMES / YEAR
SERVICE WARRANTY
7 DAYS
LOYALTY BENEFITS
5% DISCOUNT FOR UPGRADE
BASIC
COFFEE MACHINE
IDR 1.700K/UNIT
GRINDER SERVICE
FREE 1 UNIT
ADDITIONAL GRINDER
IDR 150K/UNIT
REPORTING & CHECK-UP DETAILS
DETAILED MACHINE HEALTH REPORT
NUMBER OF SERVICE VISITS
4 TIMES / YEAR
SERVICE WARRANTY
7 DAYS
SPARE PARTS DISCOUNT
5%
LOYALTY BENEFITS
10% DISCOUNT FOR UPGRADE
BACKUP MACHINE
PRIORITY OF RENT
(IF AVAILABLE)
PLUS
COFFEE MACHINE
IDR 5.000K/UNIT
GRINDER SERVICE
FREE 1 UNIT
ADDITIONAL GRINDER
IDR 150K/UNIT
REPORTING & CHECK-UP DETAILS
DETAILED MACHINE HEALTH REPORT
NUMBER OF SERVICE VISITS
4 TIMES / YEAR
SERVICE WARRANTY
14 DAYS
SPARE PARTS DISCOUNT
7.5%
LOYALTY BENEFITS
5% DISCOUNT FOR RENEWAL
BACKUP MACHINE
FREE FOR MAX 20 DAYS
(PER YEAR)
One-Time Service Support
No long-term commitment required. Get professional technical support whenever you need it—quick, reliable, and hassle-free.
Service Visit Fee
This fee applies to technician call-outs and on-site checks. It covers travel and basic diagnostics to identify any issues with your equipment.
